gamehub Privacy Policy

When you register and use gamehub, we collect personal information that is necessary to provide you with a safe, personalised, and legally compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your device type, operating system, browser or app version, IP address, and session activity logs. Where required by Philippine regulations, we may also collect a copy of a valid government-issued identification document to verify your identity before processing withdrawals or activating certain account features. All data collection is proportionate and limited to what is genuinely needed to operate the platform safely and in compliance with applicable law. We do not collect or store sensitive personal information beyond what is strictly required for account management and regulatory compliance purposes.

The personal data we collect is used exclusively to operate and improve the gamehub platform and to serve you better as a registered player in the Philippines. Your account information is used to verify your identity, process deposits and withdrawals in Philippine pesos, manage your Rewards points, and deliver personalised content such as bonus offers relevant to your activity. Technical and session data is used to maintain platform security, detect and prevent fraud, resolve technical issues, and optimise the mobile experience for Filipino users. We may use your contact information to send you transactional notifications — such as deposit confirmations, withdrawal updates, and important account alerts — via SMS or email. We do not use your personal data for unsolicited third-party marketing, and we do not sell or rent your information to external advertisers under any circumstances. If you have opted into promotional communications, you may withdraw that consent at any time by contacting our support team at [email protected].

gamehub does not sell, trade, or rent your personal information to third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud hosting providers — but only to the extent necessary for them to perform their specific function on our behalf. All third-party partners who handle your data are contractually required to maintain confidentiality and process your information only in accordance with our instructions and applicable Philippine data protection law. We may also disclose personal information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when we are legally obliged to do so, or when disclosure is necessary to protect the safety, rights, or property of gamehub or its users. In the event that gamehub undergoes a business restructuring, merger, or change of ownership, your personal data may form part of the transferred assets, but the receiving party will be bound by the same data protection obligations described in this policy. We will never share your financial information with third parties for purposes unrelated to the processing of your transactions on this platform.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the gamehub platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel on a strictly need-to-know basis. Your account is protected by a password of your choosing, and we strongly encourage you to use a unique, strong password and to avoid sharing your login credentials with anyone. We retain your personal data for as long as your account remains active and for such additional periods as are required by Philippine law or necessary for the resolution of disputes and the enforcement of our agreements. When data is no longer needed, it is securely deleted or anonymised in line with our internal retention schedule. If you believe your account security has been compromised, please contact our support team immediately at [email protected] so we can take prompt action to protect your account.

As a registered user of gamehub based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your data is collected and processed, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account profile. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is unlawful or no longer necessary, and the right to data portability where technically feasible. To exercise any of these rights, please submit a written request to our support team at [email protected], and we will respond within the timeframe required by applicable law. We will ask you to verify your identity before fulfilling any data access or correction request to ensure the security of your personal information. If you are dissatisfied with how we handle your request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The gamehub platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and analyse how Filipino players use our platform so we can continue to improve it. Essential cookies are strictly necessary for the platform to function correctly — for example, to keep you logged in during your session — and cannot be disabled without affecting core functionality. Analytics cookies help us understand which features are most popular, how users navigate the platform, and where technical issues are occurring, allowing us to prioritise improvements that matter most to our players. We do not use third-party advertising cookies or tracking pixels that would allow external advertisers to build a profile of your browsing behaviour across other websites. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the performance or availability of some platform features. By continuing to use the gamehub platform, you consent to the use of essential and analytics cookies as described in this section.